How To Sign Up For An Assist Solutions Account

Please follow these steps to sign up here.

Step 1:

Visit Proceed to SIGNUP to create a new account.

Step 2:

Enter all fields as appropriate, click SIGNUP.
First Name
Enter Your first name
Last Name
Enter your last name
Email Address
Enter your Email address twice to confirm
Create your own password – enter twice to confirm
Home Address #1 & #2, City, Prefecture, Postal Code
Put in your address in Japan where you wish to apply for the service at *Include name of building and room number (if applicable)
Enter your nationality
C.Code, Phone Number
Enter your phone number(C.Code = Country code of your phone number. Japan = +81)
Date of Birth
Enter your birth date in MM/DD/YYYY format
Customer Number
Enter what Assist Solutions staff member provided

Step 3:

Check your email.

Visit the first link to add your credit card (Step 4). After adding your credit card, visit the second link to order (Step 5).

Step 4-1:

Login to the account you just created. Visit

Step 4-2:

Add your credit card. Tip: Billing address must match the address you entered in Step 2. Does not need to match the billing address of your credit card.

Step 5:

Order your services (Home internet, VPN, SIM). Visit and login again using the account you created. Your Customer Area is currently empty. Proceed to Add Service(s) to order your Home Internet, VPN, SIM. Tip: For details on each service please review our website and emails. Feel free to contact us if you have any questions.


By Online Form (Anytime)

By Chat (Anytime)

Click bottom right “Chat Button” ↘️

By Phone (9:30-18:00 JST)

Toll Free within Japan


From Overseas (Incur Overseas Calling Rates)



Subway Oedo Line / Nanboku Line
Short distance walk from exit 6
of Azabu-Juban Station
(1F of our building is Domino’s Pizza)


3F Azabu Maruka Bldg.,
3-8-2 Higashi Azabu, Minato-ku,
Tokyo 106-0044
Tel: 03-3560-1006 Fax: 03-3560-1007