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SonixNet Internet Service
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By Phone
(10:00-18:00 JST)
 Toll Free within Japan
 0120-660-470
 From Overseas (Incur Overseas
 Calling Rates)
 +81-3560-1006
By Chatting (10:00-18:00 JST)
By E-mail (Anytime)
 
Tokyo’s No.1 ISP for International Community
Why do I need to have a network service and ISP separately in Japan?
In Japan, the network service carrier NTT owns most telecom facilities.
However, to avoid monopolization, NTT is not permitted by law to own the Internet Service Provider.
SonixNet is provided by Assist Solutions through NTT Group’s backbone network system.
Why do you recommend SonixNet as my ISP?
Onsite support services available (service fees required separately).
English support is available. All documents are provided in English.
Competitive pricing and reliable service.
Reliable International connection using NTT.net, one of the world’s top ranked global Tier 1 IP backbone.
USA-JP :189Gbps / Asia & Oceania-JP :100Gbps / Europe-JP :15Gbps / SonixNet-NTT.net :10Gbps (Dec., 2008)
Will My bandwidth be slowed down without notice if I use excessively?
Most of the major ISPs have started to slow down your bandwidth since April, 2009 without notice if used excessively (in the same way as other countries). Although bandwidth management is necessary to keep the quality of connection to all users, you will be advised in advance of your bandwidth shaping (slow down).
We DON’T limit your downloading bandwidth (this is MOST IMPORTANT).
We limit only your uploading bandwidth to 2.8Mbps for 7days if you upload more than 30GB per day.
Downloading bandwidth WILL NOT be limited even in this case.
We may limit your uploading bandwidth to 2.8Mbps permanently if this usage continues.
Downloading bandwidth WILL NOT be limited even in this case.
We believe this is one of the most fair and generous management policies in Japan, considering that other ISPs shape (slow down) your bandwidth without prior notice, and in many cases other ISPs shape both downloading and uploading bandwidth without prior notice if used excessively.

Usually you use uploading bandwidth for sending e-mails and you don’t need big bandwidth for it.
Even if you use BitTorrent, you need to adjust your uploading speed (in the software) to under 1Mbps so that your computer resources will not be abused by other BitTorrent users.
However, downloading bandwidth is always very important for web browsing, e-mail and high speed video streaming such as “Sling Box” (and even for BitTorrent). So we DON’T limit downloading bandwidth in any cases. We hope this is fair enough for you.

I want to have no-shaping option anyway, do you have any?
Yes, we provide “1 Static IP Plan” at very reasonable fees. Basically this is a corporate plan and we don’t limit uploading bandwidth as well as downloading if you choose this plan.
Is there any minimum term agreement? What is your billing & cancellation policy?
There is no minimum term agreement. Upon your cancellation request, we will send you out a cancellation form. Please fill it out and send it back to us, then we will send you a confirmation that your cancellation is complete.
The first month is Free & and you are charged every month after that, at the end of each month. If you cancel in the middle of month, you will be charged for the whole month.
SonixNet Service Plans & Fees
NTT Optical Fiber Plan Basic - B Flet’s or Flet’s Hikari Next
Initial Fee FREE
Monthly Fee 1,700yen (1,785yen including tax)
NTT Optical Fiber Plan 1 Static IP - B Flet’s or Flet’s Hikari Next
Initial Fee 5,000yen (5,250yen including tax)
Monthly Fee 3,000yen (3,150yen including tax)
NTT ADSL Plan Basic– Flet’s ADSL
Initial Fee FREE
Monthly Fee 1,200yen (1,260yen including tax)
NTT Flet’s Optical Fiber Plan is compatible for either “Mansion Type”, “Family Type” and “Business Type”.
 
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