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Services
IT & TV Concierge
Onsite Support
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Internet & Telephone Services
TV Services
IPTV Services
SonixNet Internet Service
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By Phone
(10:00-18:00 JST)
 Toll Free within Japan
 0120-660-470
 From Overseas (Incur Overseas
 Calling Rates)
 +81-3560-1006
By Chatting (10:00-18:00 JST)
By E-mail (Anytime)
 
We can provide you with on-site IT & TV support service. If you would like for our technicians to visit your residence and provide technical assistance, please let us know. Some examples of our services are Internet connection set-up, LAN set-up, Wireless (WIFI) LAN set-up, virus removal, disaster recovery, OS upgrade, OS conversion, Satellite TV Setup, Optical Fibre Broadcasting Setup and Sling Box Setup (Internet TV). We offer detailed estimations concerning the fees of more complicated tasks.

We provide a “one month guarantee” to all the clients who use our support service. We are happy to support this guarantee, either by phone or in person, to resolve your issue or to answer your inquiries. This service guarantee is provided only if your problem is related to our support and within one month after our support.

ASSIST Solutions is very flexible with support hours - evenings and Saturdays are always welcome!

Onsite PC & Network Support Service Fee
Basic Service Fee 15,000 yen
Depending on the details of your request, there may be additional fees. In this case, we will explain everything in advance.
Please feel free to tell us your requests in advance.
Even if you would like Wireless (WiFi) LAN set-up in addition to the initial Internet connection setup, there will be no additional service fee required (all included in this basic service fee).
We can offer LAN wiring installation service (we provide you with a free inspection in advance and prepare a proposal tailored to your case). Please contact us for more details.
Prices shown above are excluding tax (5%).
Hardware Device Fees (we are able to provide the devices listed below)
WIFI Broadband Router (Buffalo / English Interface / 100-240V) 18,000 yen
Wired Broadband Router (Buffalo / Japanese Interface / 100V) 4,000 yen
Wired Broadband Router (D-Link / English Interface / 100-120V) 9,800 yen
5 Port Switching HUB 3,000 yen
Those prices shown above are excluding tax (5%).
Onsite TV Support Service Fee
Basic Service Fee 15,000 yen
Depending on the details of your request, there may be additional fees. In this case, we will explain everything in advance. Please feel free to tell us your requests in advance.
If you would like us to set-up an independent sound speaker system at the time of your TV system up, there is a 10,000 yen of additional service fee required.
Prices shown above are excluding tax (5%).
Hardware Device Fees (we are able to provide the devices listed below)
Sky PerfecTV Tuner and Antenna Set (Sky PerfecTV) – Standard Definition 16,800 yen
Sky PerfecTV Tuner (Sky PerfecTV) – Standard Definition 12,800 yen
Sky PerfecTV Tuner and Antenna Set (SONY) – High Definition 34,800 yen
Sky PerfecTV Antenna (Sky PerfecTV) 4,000 yen
Those prices shown above are excluding tax (5%).
Case example of Sky PerfecTV Setup : Type A (Dish Antenna Setup)
Basic Service Fee 15,000 yen
Sky Perfect TV Tuner and Antenna Set Device Cost (Standard Definition) 16,800 yen
Window Cable 4,000 yen
Connection Parts Cost 1,000 yen
Total 36,800 yen
If you will need a bracket to fix the dish antenna, additional device fee of 4,000-10,000 yen required.
If extension cables are required, there will be an additional cost of 4,000 yen per 30m.
Case examples of Sky PerfecTV Setup : Type B (Shared Antenna System Setup)
Basic Service Fee 15,000 yen
Sky Perfect TV Tuner Device Cost (Standard Definition) 12,800 yen
CS Antenna Switching Device (Necessary for Pre-Installed Apartment System) 8,500 yen
Total 36,300 yen
If your apartment is installed with a different type of system that provide you with PerfecTV & Sky Satellites’ signal through one outlet, you will need an Up-Converter device (13,500yen) instead of CS Antenna Switching Device.
Case examples of Hikari TV Setup
Basic Service Fee 15,000 yen
5 Port Switching HUB 3,000 yen
Total 18,000 yen
For other enquiries, please feel free to contact us for a cost estimate.
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