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By
Phone |
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(10:00-18:00
JST) |
Toll
Free within Japan
0120-660-470
From Overseas (Incur Overseas
Calling Rates)
+81-3-3560-1006 |
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By
E-mail (Anytime) |
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| Onsite & Remote Support Services |
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Need Our Technical Support?
We can provide you with on-site technical
support service. If you would like
for our technicians to visit your
residence and provide technical assistance,
please let us know.
We also provide "Remote Access
Services" which means it allows
our technicians to do support via
Remote Access Software over the Internet
connection to fix up the issue (depends
on what the issue is).
We provide a “one month guarantee”
to all the clients who use our support
service (the problem has to be related
to our support and has to be within
one month after our support).
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| Onsite
Network & Computer Support Service |
| Basic Service
Fee |
15,750
yen |
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Some examples
of our services are Internet
connection set-up, LAN installation,
Wireless LAN (WIFI) set-up,
virus removal, disaster recovery,
OS installation, OS conversion,
data transfer and data rescue. |
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Depending on the details of
your request, there may be additional
fees. In this case, we will
explain in advance, and also
please feel free to tell us
your requests in advance. |
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Even if you would like Wireless
(WiFi) LAN set-up in addition
to the initial Internet connection
setup, there will be no additional
service fee required (all included
in this basic service fee).
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Prices shown above are including
tax (5%). |
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| Onsite TV Support Service |
| Basic Service
Fee |
15,750
yen |
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Some examples
of TV services is that we can
setup Sky PerfecTV Hikari HD,
Sky PerfecTV HD, Sky PerfecTV
SD, E2 by Sky PerfecTV , Hikari
TV, IPTV (Sling Player, Australia Network) etc. |
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Depending on the details of
your request, there may be additional
fees. In this case, we will
explain in advance, and also
please feel free to tell us
your requests in advance. |
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If you would like us to set-up
an independent sound speaker
system at the time of your TV
system up, there is a 10,500
yen of additional service fee
required. |
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*Prices shown above are including tax (5%). |
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| Remote Network and Computer Support Service |
| Basic Service
Fee |
5,250
yen |
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This service is
different from onsite support
and we can try to check or fix
computer or router setting through
a dedicated remote access application. |
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If the problem can not resolved
in 30 minutes through Remote
Access Support, it has to be
upgraded to Onsite Support (or
cancel it) |
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Service has to be prepaid
before going ahead with the
Remote Access Service. |
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Prices shown above are including
tax (5%). |
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