Please contact us anytime! (We open Monday - Friday)

 By Phone (10:00-18:00 JST)

Toll Free within Japan

0120-660-470

From Overseas (Incur Overseas Calling Rates)

+81-3-3560-1006

 By E-mail (Anytime)

info@asolutions.co.jp

 By Team Viewer (Support)

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IT Concierge/Onsite Support

 

Welcome to our IT Concierge Service.

Our mission is to save your time in IT so that you can spend your time on more precious things in life.

Generally IT related things are complicated and time consuming even if it is just an application for an IT service or troubleshooting in devices. At Assist Solutions Corp., we are proud to act as agents for Japan’s major IT & TV service providers, and we will arrange your services on your behalf (free service).
We also have skillful in-house tech staffs, so we can dispatch them to your residence when necessary (service fee required).

Simple Procedure

For your IT needs, all you need to do is contact us and we will assist in organizing your Internet, TV and phone services for free.

Onsite Support

If you would like for one of our technicians to visit your residence to provide technical assistance, please contact us.

Customer Support

Our customer support team assists you in English. Feel free to call us in English for any support inquiries.

Onsite & Remote Support Services

Need Our Technical Support?

We can provide you with on-site tecnical support service. If you would like for our technicians to visit your residence and provide technical assistance, please let us know.

We also provide “Remote Access Services” which means it allows our technitions to do support via Remote Access Software over the Internet connection to fix up the issue (depends on what the issue is).

We provide a “one month guarantee” to all the clients who use our support service (the problem has to be related to our support and has to be within one month after our support).

Onsite Network & Computer Support Service

Basic Service Fee

16,200 yen

  • Some examples of our services are Internet connection set-up, LAN installation, Wireless LAN (WIFI) set-up, virus removal, disaster recovery, OS installation, OS conversion, data transfer and datarescue.
  • Depending on the details of your request, there may be additional fees. In this case, we will explain in advance, and also please feel free to tell us your requests in advance.
  • Even If you like Wireless(WiFi) LAN set-up in addition to the initial internet connection setup, there will be no additional service fee required (all included in this basic service fee).
  • Prices shown above are including tax (8%).

Remote Network and Computer Support Service

Basic Service Fee

5,400 yen

  • This service is different from onsite support and we can try to check or fix computer or router setting through a dedicated remote access application.
  • If the problem can not resolved in 30 minutes through Remote Access Support, It has to be upgraded to Onsite Support(or cancel it).
  • Service has to be prepaid before going ahead with the Remote Access Service.
  • Prices shown above are including tax (8%).

Onsite TV Support Service

Basic Service Fee

16,200 yen

  • Some examples TV services is that we can set-up are Internet connection set-up, LAN installation, Wireless LAN (WIFI) set-up, virus removal, disaster recovery, OS installation, OS conversion, data transfer and datarescue.
  • Depending on the details of your request, there may be additional fees. In this case, we will explain in advance, and also please feel free to tell us your requests in advance.
  • If you would like us to set-up an independent sound speaker system at the time of your TV system up, there is a 10,500 yen of additional service fee required.
  • Prices shown above are including tax (8%).