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Services
IT Concierge
Onsite & Remote Support
TV Services
     General Information
     Sky PerfecTV Premium Hikari (Home)
     Sky PerfecTV Premium Hikari (Apt)
     Sky PerfecTV Premium (Satellite)
     Sky PerfecTV e2 (Home)
     Sky PerfecTV e2 (Satellite)
     iTSCOM (CATV)
     JCOM (CATV)
Internet / IP Telephone Services
SonixNet ISP
SonixNet SIM
SonixNet VPN
SonixNet Online TV
Web Hosting
By Phone (10:00-18:00 JST)
 Toll Free within Japan
 0120-660-470
 From Overseas (Incur Overseas
 Calling Rates)
 +81-3-3560-1006
 
 
By E-mail (Anytime)
 
 
By Team Viewer (Support)
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     Onsite & Remote Support Services
Need Our Technical Support?

We can provide you with on-site technical support service. If you would like for our technicians to visit your residence and provide technical assistance, please let us know.
We also provide "Remote Access Services" which means it allows our technicians to do support via Remote Access Software over the Internet connection to fix up the issue (depends on what the issue is).
We provide a “one month guarantee” to all the clients who use our support service (the problem has to be related to our support and has to be within one month after our support).
 
   
Onsite Network & Computer Support Service
Basic Service Fee 16,200 yen
Some examples of our services are Internet connection set-up, LAN installation, Wireless LAN (WIFI) set-up, virus removal, disaster recovery, OS installation, OS conversion, data transfer and data rescue.
Depending on the details of your request, there may be additional fees. In this case, we will explain in advance, and also please feel free to tell us your requests in advance.
Even if you would like Wireless (WiFi) LAN set-up in addition to the initial Internet connection setup, there will be no additional service fee required (all included in this basic service fee).
Prices shown above are including tax (8%).
 
Onsite TV Support Service
Basic Service Fee 16,200 yen
Some examples of TV services is that we can setup Sky PerfecTV Hikari HD, Sky PerfecTV HD, Sky PerfecTV SD, E2 by Sky PerfecTV , Hikari TV, IPTV (Sling Player, Australia Network) etc.
Depending on the details of your request, there may be additional fees. In this case, we will explain in advance, and also please feel free to tell us your requests in advance.
If you would like us to set-up an independent sound speaker system at the time of your TV system up, there is a 10,500 yen of additional service fee required.
*Prices shown above are including tax (8%).
 
Remote Network and Computer Support Service
Basic Service Fee 5,400 yen
This service is different from onsite support and we can try to check or fix computer or router setting through a dedicated remote access application.
If the problem can not resolved in 30 minutes through Remote Access Support, it has to be upgraded to Onsite Support (or cancel it)
Service has to be prepaid before going ahead with the Remote Access Service.
Prices shown above are including tax (8%).

Updated 1st, April, 2014     

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